Refund policy

Returns and Refunds Policy

We at Godly Play Resources take great pride in our products. If, however, you are not satisfied with a product please notify us within 30 days of the receipt for an exchange or return. Please call 1-800-445-4390 or email shop@godlyplayfoundation.org for a return authorization. We are happy to work with you to exchange your product, or return your product for store credit or a refund to the original payment method.

You can always contact us for any return question at shop@godlyplayfoundation.org.

30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You may also request an exchange. In the event of an exchange, your new item will be shipped once the eligible returned item is received by our team.

Damage and other delivery issues

Please unpack and inspect your order upon receipt and contact us immediately if an item is defective, damaged, missing, or if you receive the wrong item so that we can evaluate the issue and make it right. We are unable to offer refunds or replacements for damaged or missing components that are not reported to us within 30 days of receipt.

If your package shows visible damage from shipment, please photograph the package before unpacking and assessing the state of the contents. Photograph any damage to the contents of the package as well, and take the following actions prior to reaching out to us at the number above:

If your package was delivered by UPS: call UPS to start a damage claim at 1-877-289-6418
If your package was delivered by USPS: visit www.usps.com to begin an inquiry (you will need the tracking number if you have one for your package)

We will ask for your claim or inquiry number when you reach out.

Initiating a return or exchange

To initiate a return, contact us at shop@godlyplayfoundation.org. Please note that returns will need to be sent to the following address: 122 W. 8th St. PO Box 122 Ashland, KS 67831

If your return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted. All return shipments must be posted within 14 business days of distribution of the shipping label.

Restocking Fees

Please review your cart contents carefully before checking out. Shipping fees are charged to the customer for returns or exchanges due to buyer's remorse or ordering errors. These will be deducted from the refund total for returns, or billed to the customer for exchanges.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on print books, digital downloads, sale items, or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve initiated your refund and you have not seen it post to your account, please contact us at shop@godlyplayfoundation.org.

Other Considerations

Discounts (coupon/promotion codes) and Tax Exemption must be applied prior to your order being placed. We are unable to retroactively apply discounts or sales tax exemption to orders.

For international orders, you, the buyer, are responsible for any VAT, tariff, duty, tax, handling, customs clearance or other charge required by your country for importing consumer goods. We are unable to collect these fees beforehand and cannot give you an estimate of the cost as charges vary by locality. If customs charges are refused at the time of delivery, your order will be returned to us by the shipping agent and shipping costs will be deducted from your refund.